Frequently Asked Questions

If you need to make changes to your order, please contact our sales team as soon as possible by writing to us at sales@autopartsarea.com.au or submitting a support ticket under your order section in your account. We will assist you in updating your order or addressing any issues.

Sign in to your account using your email and password to view your order history and track your order status. You will also receive tracking information via email once your order is shipped.

You can cancel your order if it has not been processed yet. Please contact our sales team immediately to request a cancellation and refund by writing to us at sales@autopartsarea.com.au or submitting a support ticket under your order section in your account.

Yes, we offer international shipping with a Standard option that costs $100 AUD per item, regardless of the destination.

Your order will be processed within a few minutes of placement. Shipping times depend on the method you choose at checkout. You can track your order status to get real-time updates.

We accept returns or exchanges within 30 days of receiving your order. Please ensure the item is in its original condition and packaging. You will be responsible for return shipping costs.

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange a replacement or refund based on the nature of the issue.

If your order status shows as delivered but you haven't received it, please contact our support team by writing us at support@autopartsarea.com.au. We will investigate and ensure you receive your order.

Yes, we use a secure payment gateway with SSL encryption to protect your payment information. Your data is encrypted and processed securely.

Payments are processed instantly, but it may take a few minutes or up to one business day for the payment to be reflected in your account.

If your payment is declined, check that your payment information is correct and try again. If the issue persists, please contact our customer support team at support@autopartsarea.com.au for assistance.

No, we do not store payment information on our website. We use a secure payment gateway that handles and encrypts your payment details.